Terug naar hoofdinhoud

You buy straight from the source

We believe in clear communication and keeping things simple. That’s why we’ve chosen to work directly with you—no middlemen involved. As the people who design and build the equipment, we know exactly what works best, can guide you through every detail, and tailor solutions wherever possible. By selling straight from our workshop, we keep the process transparent and our prices more accessible.

Online shop

  • You can easily place orders through our online shop.
  • At checkout, you can select from a range of payment and delivery options..
  • If you choose online payment, production will begin immediately.
  • If you opt for a 50% deposit or full payment by invoice, production will start once the payment has been completed in full.
  • For products not in stock, the estimated lead time from order to shipment is approximately 4 weeks.
Online Shop
A- Stock Products

A- Stock and Special Products

We have a selection of A- Stock and special products available in our webshop.

We prefer not to label these items as B-Stock, as they are essentially new and certainly not of B-grade quality. These products may have been used for demonstration purposes or may have minor cosmetic imperfections. Such details are clearly described in the individual product listings.

Every product comes with a full warranty, just at a lower price.

Other info

Ordering custom products

If you want to order a custom product, please contact us by filling out the contactform or by sending an email to Dit e-mailadres wordt beveiligd tegen spambots. JavaScript dient ingeschakeld te zijn om het te bekijken.. 

When we begin designing your custom product, a €75 design fee will be charged. This fee will be deducted from the final invoice if you proceed with the order, but it is non-refundable in the event of cancellation.

More info on custom products can be found here.

 

Shipment and handling

UPS shipment and handling (CO2 compensated), unless other stated

  • EU: 50 euro
  • World: 100 euro
  • Netherlands: free of charge
Service and warranty
  • We offer a standard 2 year limited warranty on all of our products.
  • In the event that you or a third party has (partly) altered or repaired anything, the warranty will expire, and you will be held responsible for the damages caused by any possible misfunctioning of the product. Warranty repairs are only made by us or by a workshop we agree upon.
  • We are not responsible for any malfunction of or damage caused by parts that are not produced by DuTCH.audio.
  • If you choose to ship back a faulty unit to us you must contact us before you do so. We need the serial number (located on the back of the unit) to handle the repair and if warranty is still valid.
  • The product should be returned in it's original package or packed in such a way that it is not damaged during the shipment with extra support for the rack ears. We are not to be held responsible for any damages during the shipment.
  • The customer always pays the shipping cost to us.
  • The customer is responsible for the product until it is delivered to us
  • If we find that the product is flawless the customer will be charged 200 euro to cover our costs for examination and handling. The return costs will also be charged.

This agreement is governed by Dutch law only. Any disagreement, redemption or any other claim will be judged under Dutch law only.

 

Terms and conditions

You can download and find our terms and conditions (english) here.

Contact

Are you interested in our products and do you have any questions?
Please send us an email: Dit e-mailadres wordt beveiligd tegen spambots. JavaScript dient ingeschakeld te zijn om het te bekijken. or fill in the contactform.

Some of our precious clients