FAQ Frequently Asked Questions

Is it possible to order custom colors for the frontpanels?

Yes, it's possible to order a different color for the frontpanel for a small extra fee. All RAL colors powdercoating are possible. Please state clearly what color you want. Default color is white.

How long is the leadtime after I ordered a product?

We build products to order, we don't stock products. That is why we ask for some patience after your order. Useually the leadtime from order to shipment is about 3 weeks. This also depends on the amount of orders we have at that moment, but we will give you an estimate when ordering.

How can I arrange the payment for the product?

Before we can send you the invoice, we need your full (company) name, adress, phonenumber and valid VAT number. You will receive the invoice by email and in the email and also on the invoice, there is a direct payment link. You can pay using iDeal, paypal, creditcard, sofort and various other online options. It's also possible to pay by banktransfer. All details will be on the invoice.

Can I get a product on demo?

DuTCH.audio is a small company and we don't useually stock products. We do have some products on stock every now and then and depending on the situation and location it could be possible to have a demo. Please contact us for the possiibilities.

What is the maximum gain of the IM products?

Maximum gain passive: >+24dBu
Maximum gain active gain: +24dBu
Maximum gain mid/side: +22dBu

Even though it's no problem to run the products at higher gains, we suggest to run at a level of max +20dBu, this will result in the most transparent and clean sound overall.

Can I have XLR's instead of DB25 for the inserts?

We are sorry to inform you that this is physically not possible.  When you have a IM2.x (so 2 units high) for each insert you will need 4 XLR's, so for 8 inserts you will need 8 x 4 = 32XLR's for just the inserts. Together with the inputs and outputs on a IM2.x makes a total of 40 XLR's. That will simply not fit a 2u backpanel. For a 1u unit with 6 inserts it's even worse. 

That is why we use DB25 connectors, since each DB25 basically has 8 XLR's at a fraction of the footprint. An 8 insert unit with XLR would need to be at least 3U high and a 1U unit would simply not even excist. Some people are afraid of more crosstalk with DB25, but this is not true.

 

I want one knob for the blend/parallel function

In theory it's possible to have one knob for the blend/parallel option, but we decided to go for a different approach for various reasons. After research with various well-known mastering-engineers, we all agreed that going for 2 controls (1x wet, 1x dry) is the best solution

Most parallel processing uses one control for blending from wet to dry and uses a potmeter. The blend option we use, uses two separate controls for wet and dry with stepped switches instead of a potmeter. This way you don’t have channel imbalance, easy recall and way better control over what happens to the signal. For instance you can choose to compress the signal and blend in just a bit of dry signal. But you also choose to use the dry signal and blend in a bit of quite aggressive compression. The first steps on the stepped attenuators have 1 dB per step and the last steps have more course steps, the lowest step is -33dB. The off position mutes the wet or dry signal.

Where do I get the DB25 cables for the inserts?

The inserts on all DuTCH.audio units make use of analog tascam standard DB25 cables. You need to be careful with the cables though because not all cables are the same. Digital DB25 cables have the male/female XLR's mounted differently. 

We made a document with info and option, you can download it here.
This image shows the right pinout and connections.

Do you use high quality parts?

Since most units will end up in a mastering environment and as being a 'picky mastering-engineer' myself I take great care in picking the best parts. To give you some examples of the parts used:

  • Blore edwards military grade stepped switches
  • Sturdy industrial pushswitches (used in airplanes and nuclear powerplants)
  • Goldplated neutrik XLR's
  • Goldplated industrial wurth DB25 connectors
  • Meanwell industrial SMPS with extra regulators and filtering
  • Omron hi-sensitive industrial relays
  • THAT and Burr Brown opamps
  • Panasonic FC elco's
  • Wima poly caps
  • Resistors with 1% (matched) or 0.1/0.5% (attenuators) tolerance
  • Audiophile silver solder throughout
Is it possible to label the label the pushswitches?

It's quite easy to label the pushswitches on the units, it just needs a bit of practice. That is why we made this small manual in PDF format on how to do it properly. 

Warranty

We offer a standard 2 year limited warranty on all of our products. In the event that you or a third party has (partly) altered or repaired anything, the warranty will expire, and you will be held responsible for the damages caused by any possible misfunctioning of the product.

We are not responsible for any malfunction of or damage caused by parts that are not produced by DuTCH.audio.

This agreement is governed by Dutch law only. Any disagreement, redemption or any other claim will be judged under Dutch law only.

Company

DuTCH Audio
Reeweg 40
3342 AB Hendrik Ido Ambacht (near Rotterdam)
the Netherlands (route)

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